Email Resolution
Tell us what's happening. We'll investigate.
- Customers missing invoices or replies.
- Legitimate messages held or rejected.
- Applications failing to send.
- Routing loops and unexplained delays.
- Suspected spoofing or changes after a migration.
Initial investigation — £950
One incident. Up to four hours of specialist work.
Included
- Review of the relevant logs and configuration.
- Incident timeline and findings.
- Agreed remediation within the available time.
- Verification of changes and written next steps.
Access to the systems involved determines how far we can trace a message. We'll identify any evidence that needs to come from another provider.
Further work is priced and agreed before we continue.
Common questions
What if it takes longer than four hours?
We'll give you the findings so far and scope the remaining work.
Can you start urgently?
Timing depends on engineer availability and must be confirmed before booking.
Can you investigate a suspected compromise?
We can scope email investigation and containment, and coordinate wider incident-response specialists where needed.