Managed Email
We'll look after your email.
Co-managed or managed
Co-managed: Your IT team handles routine user support. We provide specialist monitoring, maintenance, investigation and escalation.
Managed: We also take on the agreed email administration and direct employee support.
Core service — from £750 a month
Coverage
- One supported tenant.
- Up to 50 users and three active sending domains.
- One existing email-security platform.
- Agreed monitoring and four specialist engineering hours a month.
- Monthly reporting and a quarterly service review.
The engineering allowance covers maintenance, requests and investigations. We'll notify you before it's used; additional work requires your approval.
Monday–Friday, 09:00–17:30 UK time, excluding England and Wales bank holidays. Out-of-hours coverage is individually scoped.
Additional coverage
| Item | Per month |
|---|---|
| Users above first 50, each | £3 |
| Additional tenant, each | £250 |
| Active sending domains above first 3, each | £25 |
| Application-email management (up to 3 standard applications) | £250 |
| Archive/continuity management | £200 |
| Direct employee email support | Greater of £250 or £5 × users |
Onboarding — from £1,500
Includes access setup, environment records, monitoring and support arrangements. Existing faults and substantial remediation are scoped separately.
Term: three months initially, then monthly renewal. Licences and consumption are itemised separately.
Common questions
Will we need to change platforms?
We'll assess what you have and confirm what we can support. Any recommended replacement will come with a reason and a cost.
Can you cover multiple tenants or extended hours?
Yes, subject to an agreed scope and coverage arrangement.